Orders placed between November 15th and December 26th may be returned until February 1st, 2021. For more information and FAQs about Geri Fashions and the 2020 holiday season, please click here.
Geri Fashions wants you to be completely satisfied with your new clothing and offers a 30-day return or exchange policy on most items. Please note that sale and discounted items can only be exchanged and are not eligible for return.
To be eligible for return, your items must meet the following criteria:
- Items must have been purchased within the last 30 days
- Items must be in unused, unworn and unwashed condition
- Items must have their retail tags still attached
- Items must not be labelled
- Items must be free of offensive scents such as smoke, pet or body odours
Final Sale Items
Please note that the following items are final sale and cannot be returned or exchanged:
- Gift Vouchers or Gift Cards
How to Return/Exchange Your Item(s)
If for any reason you are dissatisfied with your purchase within 30 days of your original purchase please contact our Customer Service at 1-800-361-4374 or firstname.lastname@example.org Please note that purchases made online/by phone, cannot be refunded in store, but we can accept the return and we will process the refund at our earliest convenience.
Once confirmed, please mail your item to:
Geri Fashions, Attn: Returns
1360 Speers Rd, Unit B
L6L 5V3, Canada
Please include your name, phone number, address and a copy of your invoice / receipt.
We are not responsible for return shipping costs or items lost in the mail and recommend that you purchase parcel tracking on your return shipment.
Returns and exchanges are processed within 3-5 business days of receipt.
NOTE: Effective March 2020, Geri Fashions will be instating a 3- to 5-day quarantine and sanitation procedure for all returns received to our warehouse. This is to ensure the safety of our staff and the merchandise. Processing of your return may be delayed as a result; we apologize for the inconvenience.